CLAIMS DEPARTMENT     "THE HEART OF TRADESURE, WHERE ALL WE BEAT ARE CLAIMS"

As a valuable Tradesure client, we would like to ensure that your claims process is seamless and efficient in order to bring you back into action ASAP. As soon as reasonably possible, ensure that you:

 

1. In the event of a major vehicle incident, contact KVTR 24 Hour       Control Centre on Toll Free 0800 434 996 or 0800 430 430               immediately.     

2. Report the incident to your broker as soon as possible.

3. Complete the relevant claim form and email it to your broker.

    Click here to download the forms.            

 

 

4. Ensure that all supporting documents are attached as per the               procedure guidelines below.              

 

    CLAIMS PROCEDURE GUIDELINES

                TRUCKING CLAIMS PROCEDURE                 

                COMMERCIAL CLAIMS PROCEDURE

 

 

Once we have received everything, where necessary an assessor 

will be appointed. After your claim has been assessed, quantified 

and authorised, the claim will be settled within 24 hours.

 

To contact our claims department, send an email to:

claims@tradesure.co.za or our CEO at davidl@tradesure.co.za.

Please take note of the following important contact numbers:

KVTR 24 Hour Control Centre Toll-Free - 0800 434 996 / 0800 430 430

in the event of an accident or theft/hijack for Heavy Commercial Vehicles.

 

E –Track  / Trevor Ackerman - +27 82 791 0119 / +27 83 900 8275

in the event of theft/hijack.

 

HCV Mechanical Breakdown and Roadside Assistance (if cover is selected) -

0861 577 757 / 0861 888 853

 

Commercial and Motorcycle and Roadside Assist (if cover is selected) -

0861 888 853