CLAIMS DEPARTMENT "THE HEART OF TRADESURE, WHERE ALL WE BEAT ARE CLAIMS"
As a valuable Tradesure client, we would like to ensure that your claims process is seamless and efficient in order to bring you back into action ASAP. As soon as reasonably possible, ensure that you:
1. In the event of a major vehicle incident, contact KVTR 24 Hour Control Centre on Toll Free 0800 434 996 or 0800 430 430 immediately.
2. Report the incident to your broker as soon as possible.
3. Complete the relevant claim form and email it to your broker.
4. Ensure that all supporting documents are attached as per the procedure guidelines below.
CLAIMS PROCEDURE GUIDELINES
TRUCKING CLAIMS PROCEDURE
COMMERCIAL CLAIMS PROCEDURE
Once we have received everything, where necessary an assessor
will be appointed. After your claim has been assessed, quantified
and authorised, the claim will be settled within 24 hours.
To contact our claims department, send an email to:
Please take note of the following important contact numbers:
KVTR 24 Hour Control Centre Toll-Free - 0800 434 996 / 0800 430 430
in the event of an accident or theft/hijack for Heavy Commercial Vehicles.
E –Track / Trevor Ackerman - +27 82 791 0119 / +27 83 900 8275
in the event of theft/hijack.
HCV Mechanical Breakdown and Roadside Assistance (if cover is selected) -
0861 577 757 / 0861 888 853
Commercial and Motorcycle and Roadside Assist (if cover is selected) -
0861 888 853